Subscription Management
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Well, boo. Can we still be friends? Let me show you how to cancel your subscription by yourself online. Need more help, just send us an email and we will do it for you. Step 1 Sign in to your Foot Cardigan account here. Step 2 Find the subscription you would like to cancel and click on 'Mana...
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Can I cancel or pause anytime?
Monthly subscribers can cancel, skip, or pause anytime — no questions asked. Prepaid subscribers (6 or 12 months) — your plan runs for its full term. We charge once and ship socks every month until your plan ends. Prepaid plans do not auto-renew. How to cancel or pause: - Online: Sign in at foo... -
We will be happy to edit your gift message for you. If it has already been sent to the recipient, we are not able to. Please contact our support team with the gift recipient, order number, and the new message you would like to send.
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To change your shipping address for your subscription, please contact our support team at howdy@footcardigan.com with: Your name and email address Your new shipping address We'll update it for you within 1 business day. Please note: - Address changes apply to future shipments only. If your curr...
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Does my prepaid subscription auto-renew?
No, prepaid subscriptions do not auto-renew. Once your purchased term (6 or 12 months) is complete, your subscription will end automatically. You will not be charged again. If you'd like to continue receiving socks after your prepaid subscription ends, you're welcome to start a new subscription ... -
Do I get to pick the socks I get each month?
No - where is the fun in that! Our team of highly skilled sock-sologists choose the socks styles each month. This way it is a fun surprise in the mail each month. -
We're sorry you received the same socks twice! That shouldn't happen — we do our best to make sure subscribers never receive duplicate pairs. Please contact our support team at howdy@footcardigan.com with: Your name and email address Which socks you received as duplicates We'll make it right an...
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How do I pause my subscription?
Yes, you can pause your monthly subscription instead of canceling it. To pause your subscription: 1. Sign in to your account at footcardigan.com/account 2. Find the subscription you want to pause 3. Click "Manage this Subscription" 4. Select "Pause Subscription" While paused, you won't be charg... -
How do I update my shipping address?
To update your shipping address, please contact our support team at howdy@footcardigan.com with: Your name and email address Your new shipping address We'll update it for you within 1 business day. Please note: - Address changes apply to future shipments only. If your current month's socks have... -
Monthly vs. Prepaid subscriptions — what's the difference?
We offer two types of subscriptions: Monthly (Pay-as-you-go): - Charged once per month - Choose 1 or 2 pairs of socks per month - Continues until you cancel - Can be paused or canceled anytime - Must cancel at least 48 hours before your next renewal date Prepaid (6 or 12 months): - Pay upfront ... -
All subscription plans are $12.99 per month with free shipping, always. Monthly - Billed each month - Cancel, pause, or skip anytime - New designs every month 6-Month Prepaid — $77.94 (great for gifting) - One charge, six months of socks - Does not auto-renew 12-Month Prepaid — $155.88 (best v...
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What type of socks will I get?
All of our subscription socks are super fun! The socks are all a crew fit, they will come up to your mid-calf. You will not get knee-high socks, no-show socks or any other type of sock. Here is a photo of our large and medium socks. Medium Large -
When can I expect my socks to arrive each month?
Subscription socks are generally shipped between the 5th and 10th of each month from our warehouse in Montana. Canadian orders ship around the 5th-10th of each month from our warehouse in British Columbia. They typically take 5-8 business days to arrive via USPS. Most subscription orders ship wi...